Return & Refund Policy

Last updated: September 2025

Our 30-Day Satisfaction Guarantee

We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your Dongyu Eye Cream, you may return it within 30 days of the delivery date for a full refund or exchange.

How to Initiate a Return

To start a return, please follow these simple steps:

1. Contact our customer support team at [email protected] with your order number and the reason for your return.
2. Our team will provide you with a prepaid shipping label and instructions on how to send your item back to us.
3. Pack the item securely. You do not need the original shipping box.
4. Drop the package off at the designated carrier. Returns are always on us!

Refunds

Once we receive and inspect your return, we will process your refund. The purchase amount will be credited back to your original method of payment within 5-7 business days. We will notify you by email once your refund has been processed.

Exchanges

If your product arrived damaged or you wish to exchange it, please let us know when you contact our support team. We will be happy to send a replacement out to you as quickly as possible.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us. We're here to help!